Managing Difficult People and Dealing with Conflict in the Workplace

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  • Published date: June 11, 2021
    • Fremont, California, United States

Overview
This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.

In addition, the course introduces you to more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.

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Joseph Wilcox
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