Management: Strategic Methods to Manage Relationships

  • 110.00 Dollar US$
  • Published date: August 7, 2019
    • Fremont, California, United States

Overview
Of course, we all have customers and we know we need to maintain a good relationship with them. But how do we do that? Yes, software systems are useful tools, which help us track the details. Our strategy for staying connected with customers is much more important.

Each customer is unique. How do they want to be contacted? What are their needs? What affects their business today? Have their needs changed since we worked with them initially? What results did they get from working with us? Do they need additional products or services? The questions mount up, and that's the key to managing these vital relationships. Learn to think more strategically about sustaining long-term healthy relationships and grow your business with every interaction.

Why should you Attend
Think more about strategic approaches than tactics
Work with your customer's personality
Apply Dr. Kano's unique approach to your customers
It's all about them; a branding expert's advice
Discover what the customer really wants
Don't rely on software; rely on conversation
Areas Covered in the Session
What are your experiences with managing customer relationships? What's worked? What's fallen short?
What are the fundamentals of understanding personality you can use to communicate more effectively with your customers?
What can we learn from Dr. Kano's study of a camera company to enhance our ability to dig out customers hidden needs, wants, and unexpressed desires? How do we construct practical probing questions?
What can everyone learn from a branding expert's mantra: It's all about them? How do we apply this practical approach strategically?
How do I construct a strategic approach to internal and/or external customer relationships that grow my business? If I use customer management software, how can I increase its usefulness? How do I deploy a more strategic plan to work with customers?
Who Will Benefit
Customer Relationship Managers
Sales People
Marketing Specialists
Small Business Owners
Business Analysts
Anyone with an Internal Customer
Speaker Profile
Rebecca Staton-Reinstein, Ph.D., president of Advantage Leadership, Inc. has managed projects as diverse as development of artificial organs, Section 8 Housing computerization, alternative high school establishment, and evaluation of special education programs for the state.

www.traininng.com/webinar/customer-relationship-management:-strategic-methods-to-manage-relationships--201022live?science-marketplace_Oct_2019

Result 0 votes
Joseph Wilcox
0 votes

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • The First 90 Days for New Supervisors

    The First 90 Days for New Supervisors

    Quality Control, Safety & Security Fremont (California) July 24, 2019 110.00 Dollar US$

    Overview If you have taken on a new position and are concerned about what you don't know-you're in good company. Research show supervisors, managers and leaders moving into a new role only get a minuscule amount of the training needed to be successfu...

  • Emotional Intelligence in Leadership

    Emotional Intelligence in Leadership

    Quality Control, Safety & Security Fremont (California) July 24, 2019 110.00 Dollar US$

    Overview Soft skills are one of the most sought-after skill sets in the workforce today. Yet few opportunities to understand the theories and best practices for emotional intelligence are available. In this webinar, we will explore how to identify, o...

  • Handling the Difficult Employee

    Handling the Difficult Employee

    Quality Control, Safety & Security Fremont (California) July 24, 2019 110.00 Dollar US$

    Overview Just about every workplace has at least one difficult employee. In this webinar, we will identify the various types of difficult employees and various strategies that can be used to deal with them. Difficult employees can have an adverse imp...